Returns & Refunds Policy for Parsons Green Flower Deliveries
Fresh Flowers Guarantee in Parsons Green
At Flower Delivery Parsons Green, we are committed to delivering only the freshest flowers to households and businesses throughout Parsons Green and the surrounding areas. As your trusted local florist, we stand by the quality and freshness of every bouquet and arrangement. Our fresh flowers guarantee ensures that your blooms last as long as possible, brightening up your home or office with vibrancy and fragrance.
Damaged-on-Arrival Policy
While every care is taken to package and transport your flowers safely, we recognise that, on rare occasions, items may arrive damaged due to factors beyond our control. If your flowers or arrangement arrive in an unsatisfactory condition, we sincerely apologise for any disappointment. Please contact us within 24 hours of delivery, providing photographs as evidence of any damage or quality issues. Our team will then assess your claim and work swiftly to resolve the matter to your satisfaction.
Freshness Window & Quality Commitment
We source our flowers daily to ensure maximum freshness. Our arrangements are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided that proper care instructions are followed (such as replenishing water and keeping blooms away from heat sources). If you feel your flowers did not meet this freshness expectation, do let us know promptly. We want all our customers in Parsons Green to enjoy lasting beauty from their floral gifts.
Refund and Replacement Options
Your confidence in our service matters deeply to us. In the unlikely event you receive damaged flowers, or your delivery does not meet our freshness guarantee, we offer the following options:
- Replacement: We can arrange for a fresh replacement bouquet to be delivered at no additional cost, usually within 24-48 hours.
- Refund: Alternatively, you may request a full or partial refund, depending on the nature and extent of the issue.
Our goal is always to provide a prompt resolution so that your experience with Flower Delivery Parsons Green remains positive. Refunds are processed back to the original payment method once your claim has been validated.
How to Make a Complaint
If you have a complaint or are dissatisfied with any part of your order or our service, please reach out to us as soon as possible. We ask that you detail the issue, including your order number, delivery date, and any supporting images. Our friendly team will review your complaint thoroughly and respond within two working days, aiming to provide a fair and satisfactory solution.
Trusted Local Florist for Parsons Green
As a well-established Parsons Green florist, our reputation is built on reliability, quality, and customer satisfaction. We are proud to serve individuals, families, and businesses in our community, delivering beautiful, fresh flowers with every order. Your feedback is invaluable in helping us maintain and improve our service, so please do not hesitate to let us know your thoughts.
Thank you for choosing Flower Delivery Parsons Green. We look forward to brightening your day with our fresh flower guarantee and impeccable local service.
