These Terms & Conditions govern the online sale and delivery of flowers by our company to customers in Parsons Green and surrounding areas. By using our website to purchase flower delivery services, you agree to be legally bound by these Terms. Please read them carefully before placing an order. If you do not accept these Terms, please refrain from ordering from our website.
We provide online flower delivery services in Parsons Green and neighbouring locations, offering a range of floral arrangements for individual and business customers. These Terms & Conditions set out the rules for ordering, payment, delivery, cancellation, and liability in connection with our services.
These Terms apply to all customers making a purchase for flower delivery via our website, intending delivery within Parsons Green and its surrounding areas. Any use of our website or ordering services indicates your acceptance of these Terms.
Orders for flower delivery in Parsons Green may be placed via our online ordering system. To submit an order, you will be required to:
After placing an order, you will receive an email confirmation acknowledging receipt of your order request. Acceptance of your order occurs when you receive a further email confirming dispatch and delivery details. If there are issues fulfilling your order (for example, lack of availability or unserviceable location), we will contact you as soon as possible to discuss alternatives or process a refund.
Payment for all orders must be made in advance at the time of ordering. We accept a range of secure online payment methods, including major credit and debit cards. The total price of your order—including any applicable delivery fees—will be clearly displayed at checkout before you confirm your purchase.
Your payment details are processed securely in accordance with industry best practices, and we do not retain your payment card information after processing your transaction. If your payment cannot be authorised, your order will not be processed.
All pricing for our flower delivery services in Parsons Green is displayed in British Pounds Sterling (GBP) and inclusive of VAT where applicable. Prices may vary from time to time and are subject to change without notice. We make every effort to ensure that product and pricing information is accurate at the time of display on our website.
All floral arrangements are subject to seasonal availability. In rare circumstances, certain flowers, colours, or gifts may not be available. In such cases, we reserve the right to substitute items of comparable quality and value to ensure timely and satisfactory delivery. We will make reasonable efforts to notify you of significant substitutions prior to dispatch when practical.
Our flower delivery service operates across Parsons Green and adjacent areas. At the time of order, please ensure that the recipient's full address and contact details are correctly entered. We are not responsible for failed deliveries where the information provided is inaccurate or incomplete.
We offer delivery on selected dates, subject to availability. While we strive to deliver at the requested time, delivery times are estimates and cannot be guaranteed. In the event of unforeseen circumstances (such as severe weather or force majeure events) we may not be able to meet the specified delivery window but will contact you promptly with an update.
If we are unable to deliver due to the recipient's unavailability, we will follow the delivery instructions provided or attempt contact for further guidance. If left at a safe place or with a neighbour as authorised, liability for the goods transfers to the recipient at that point.
You have the right to cancel your flower order for delivery in Parsons Green, provided you notify us prior to order dispatch and at least 24 hours in advance of the scheduled delivery date. To amend or cancel your order, you must contact us via the contact options provided on our website as soon as possible with your order details.
If your order has already been prepared or dispatched, cancellation may not be possible. In such cases, we will endeavour to assist, but you may be liable for the full order amount. Refunds for valid cancellations will be processed to your original payment method within a reasonable period, typically within 7-10 business days.
If you believe your order has not been delivered, or if you are dissatisfied with the quality of our flower delivery in Parsons Green, please notify us within 24 hours of the scheduled delivery date using the contact details on our website. Please provide your order reference and details of the issue. We will investigate the matter and, where appropriate, offer a replacement, partial refund, or full refund depending on the circumstances. All claims are subject to reasonable verification.
You are responsible for ensuring that all order details, including delivery address and recipient information, are accurate. You agree to use our website in accordance with these Terms and not for any unlawful or fraudulent purpose. Our flower arrangements and gifts are intended for domestic use in Parsons Green and surrounding areas, and not for re-sale or export.
We will use reasonable skill and care in providing our online flower delivery service in Parsons Green. However, our total liability to you for any claim arising from or related to the supply of flowers or services—whether in contract, tort (including negligence), or otherwise—shall not exceed the price paid for the relevant goods or services.
We are not liable for:
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot be limited under UK law.
Your privacy is very important to us. The personal data you provide in connection with ordering flower delivery in Parsons Green will be handled in accordance with applicable data protection laws and our Privacy Policy. We only use your personal information for processing your order, arranging delivery, and where you have consented, for marketing our flower delivery services. We do not share your details with any third parties except where necessary for fulfilment of your order. Full details are set out in our separate Privacy Policy.
All content, trademarks, images, and designs on our website are the property of our business or our licensors. You are not permitted to use or reproduce any content from our website for commercial purposes without written consent.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in the law, improvements to our service, or changes in business practices. Any revised versions will be communicated on our website, and your continued use of our online flower delivery service in Parsons Green will constitute your acceptance of any changes.
These Terms & Conditions, and any contracts for the supply of flower delivery services entered into through our website, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the English courts.
If any of these Terms is found to be invalid or unenforceable, the remainder of the Terms will still apply. Our failure to enforce any provision does not constitute a waiver of that provision.
These Terms & Conditions apply to all customers who use our online flower delivery service in Parsons Green and surrounding areas. If you are outside our standard delivery zone and wish to place an order, please contact us for advice on availability and additional charges.
If you have any queries or require clarification regarding these Terms & Conditions for flower delivery in Parsons Green, please use the contact form available on our website. We are committed to providing the highest standards of customer service and will respond to your enquiry as soon as possible.
By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions for flower delivery in Parsons Green and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Parsons Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Parsons Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
